If you are not entirely satisfied with your purchase, we’re here to help.

Delivery
Orders are despatched within 1-2 business days after payment has been cleared via courier.

Returns or Replacements
Damaged products are exchanged within 30 days of delivery. Contact us at sales@lokidiagnostics.com and upload a picture or video file clearly showing the defect of the product and we will give you a response as soon as possible.
You will need to provide us with proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund. You will receive the credit within a certain amount of days. Depending on your card issuer’s policies.

Contact Us
If you have any questions on how to return your item to us, view are contact page here.